How can service desk customers watch a page in a connected knowledge base?

We have a connected knowledge base set up with our Service Desk project, and in that knowledge base we provide access to content for our customers. 

I would like to know if there is a way for the customers who access the knowledge base to watch a page in our connected Confluence Space, so that they are updated when content on that space is updated.

FYI our instance is on the cloud


1 answer

0 vote

To the best of my knowledge there isn't a way to accomplish this.


Confluence can be opened to allow only customers to see your articles, but this does not come with the ability to watch a page. Even opening the content to anonymous access wouldn't solve the problem as Confluence needs to know where to send the updates. 

Hope this helps, 


I figured that was the case, but was holding out hope.

Thank your for your reply Kian!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

968 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you