How can service desk customers watch a page in a connected knowledge base?

We have a connected knowledge base set up with our Service Desk project, and in that knowledge base we provide access to content for our customers. 

I would like to know if there is a way for the customers who access the knowledge base to watch a page in our connected Confluence Space, so that they are updated when content on that space is updated.

FYI our instance is on the cloud


Thanks

1 answer

0 vote

To the best of my knowledge there isn't a way to accomplish this.

 

Confluence can be opened to allow only customers to see your articles, but this does not come with the ability to watch a page. Even opening the content to anonymous access wouldn't solve the problem as Confluence needs to know where to send the updates. 

Hope this helps, 

Kian

I figured that was the case, but was holding out hope.

Thank your for your reply Kian!

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