How can service desk customers watch a page in a connected knowledge base?

We have a connected knowledge base set up with our Service Desk project, and in that knowledge base we provide access to content for our customers. 

I would like to know if there is a way for the customers who access the knowledge base to watch a page in our connected Confluence Space, so that they are updated when content on that space is updated.

FYI our instance is on the cloud


Thanks

1 answer

This widget could not be displayed.

To the best of my knowledge there isn't a way to accomplish this.

 

Confluence can be opened to allow only customers to see your articles, but this does not come with the ability to watch a page. Even opening the content to anonymous access wouldn't solve the problem as Confluence needs to know where to send the updates. 

Hope this helps, 

Kian

I figured that was the case, but was holding out hope.

Thank your for your reply Kian!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,111 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you