Currently only the Administrators can create customer as you've noticed.
I've created this feature request to add this feature to a future version of JIRA Service Desk. Please take some time to vote on it to increase its visibility and feel free to leave any comments there to reach our developers directly.
From JSD 2.3, this is now possible. For a Public Signup enabled service desk, an agent can invite customers from the people tab, as well as create them on the fly from the Raise this request on behalf of field within the Customer Portal. It was implemented as part of https://jira.atlassian.com/browse/JSD-1124?src=confmacro See https://confluence.atlassian.com/display/SERVICEDESK/Raising+requests+on+behalf+of+customers for some more details Regards Matt JIRA Service Desk developer
Hi Lisa, After some more tests and the help of Matt, I've managed to get this working on the latest version of JIRA Service Desk. We'll need to set the portal with access to everyone (People tab > Customers > Everyone with an account can access my Customer Portal > Anyone can sign up for a customer account on my Customer Portal) and set up an Outgoing mail in JIRA itself so JIRA can send the invitation to customers. Hope this helps
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs