I can not seem to find the setting where i can set the default issue type for all incoming emails.
Goal: I am hoping to have all emails that are sent to the ServiceDesk come into Jira as an Incident.
Tried to setup the mail handler but that didnt seem to work.
Hi Jose,
I noticed that you already tried to set up the mail handler. Please, be informed that JIRA Service Desk has it's own mail handler - so, be sure that you don't use JIRA Core mail handler.
This is the procedure to set it up:
Please, let us know how it went.
Cheers,
Marko
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