I can not seem to find the setting where i can set the default issue type for all incoming emails.
Goal: I am hoping to have all emails that are sent to the ServiceDesk come into Jira as an Incident.
Tried to setup the mail handler but that didnt seem to work.
I noticed that you already tried to set up the mail handler. Please, be informed that JIRA Service Desk has it's own mail handler - so, be sure that you don't use JIRA Core mail handler.
This is the procedure to set it up:
Please, let us know how it went.
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