It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can i create a report of service tickets opened by label

nielr I'm New Here Monday

We label each service ticket that comes in. I just want to see the percentage of service tickets that have each label.

2 answers

Hi @nielr , 

This problem was bothering me as well, so I've built an app with my team to help create charts with labels more easily called Custom Charts for Jira.

You're able to chart by labels, hide any you don't want to see, and usefully for your example, you can group multiple labels together.

You can check out the app right now on our interactive app playground and see for yourself how it works:

Custom Charts App Playground - Labels.png

There's also a Confluence version of Custom Charts if you want better-looking charting in Confluence :)

We're adding new chart types and features all the time, so let me know if there's anything missing that you're looking for.

Custom Charts Product Manager

0 votes
Jack Community Leader Monday

You can create a dashboard and use a pie chart by labels. However if you have a lot of labels it will become unwieldy.

nielr I'm New Here Monday


This is the exact problem we have because Jira thinks each combo of label is a unique label attribute (e.g. a ticket with "dog" "cat" "farm" labels has a unique "dog cat farm" label when reporting). Seems like a really basic thing you'd want to do with tickets. Are their other reporting solutions that solve this problem or give good basic reporting insights? 

Jack Community Leader Monday

Yep if you have multiple labels it will not work. You would need an addon like EasyBi I think or export to Excel and post process.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

919 views 3 13
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you