We provided our patients our support e-mail and we would like to receive them in our Queues list, how can we do that? Now we don't receive e-mails in this list (because they are not added as a customer), can the e-mail be saved in the customer list?
And how can we notify which 3 people will respond to the tickets? (to fall under 10$ per month?
If you like your customers (patients) to raise requests in your service desk with you adding them as customers, then you need to set customer permissions in your service desk project to Anyone can access and raise requests.
You can learn more about customer permissions from the Atlassian cloud support articles below:
Regarding your question about people who will respond to tickets, please note that Agents in service desks can work on tickets raised by customers. Agents are licensed users of service desk. You can learn more about adding agents to your service desk in this Atlassian cloud support article
Jira service desk uses two different types of notifications for Agents and customers. If you need to know more about how to setup notifications for customers and agents in service desk, please go through following article
I hope this answers your query.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events