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How can disabled record sys log to comments

skycallz mis
skycallz mis March 27, 2015

I'm using Jira service desk, when Customer use email respone to agent,

Its will record sys log to comments ,It can not record it? how can disabled it?

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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March 28, 2015

I'm sorry, the question is not clear - what do you want the system to do?

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skycallz mis
skycallz mis March 29, 2015

When I use mail respone to my desk mailbox , Its will record red frame status

but I use Web portal respone question Its will not record red frame status

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
March 29, 2015

Yes, that's correct, it's telling you how the issue raised. What is the problem with it?

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