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How can an agent see all tickets created from a specific customer?

We are using JSD cloud and I want somehow to see all tickets created from a specific customer or a specific email extension (e.g. @mycustomer.com). Is it possible and how we could manage it?

2 answers

0 votes

Hello,

Try to execute the following JQL query:

reporter = "customer name"

0 votes

Hello @Eleni Theodoridou,

In addition to @Alexey Matveev [cPrime] answer, if you've grouped your customers by organization, you can use the below JQL query:

Organizations = "organization name

Or:

Reporter in organizationMembers("organization name")

The complete documentation is available here: Group customers in organizations.

Hope this helps!

- Manon

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