You should enable public signup, then your service desk project will allow new customers to create accounts on the customer portal (sign up) or send requests by email, which creates an account for them automatically. To open up your service desk:
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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