I've started an Internal Helpdesk project for Service Desk in JIRA 6.x and am trying to remove fields (e.g. components which we don't use) from the issue view screen that Agents will view / edit. I've tried creating all fields, screens, schemes, workflows etc from scratch but these extra unnecessary fields / tabs are still showing. Are we stuck with these taking up space and potentially or is there a simple way I'm missing to remove them?
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events