I've started an Internal Helpdesk project for Service Desk in JIRA 6.x and am trying to remove fields (e.g. components which we don't use) from the issue view screen that Agents will view / edit. I've tried creating all fields, screens, schemes, workflows etc from scratch but these extra unnecessary fields / tabs are still showing. Are we stuck with these taking up space and potentially or is there a simple way I'm missing to remove them?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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