I installed JIRA Service Desk 3.6.2 on my self-hosted server that runs JIRA Software 7.4.2.
When I tried to create a project. I can't find the Service Desk Basic project type!!
Here is the application page:
Here is the application access page :
and Also, I have only a one group for "jira-servicedesk-users".
I don't know how to check the missing part?!!
here is a similar thread, i'm wondering if you are having a similar issue? The install may be flawed.
while the below may help it doesn't seem to address everyones issue.
This is where I'm stuck.
What you are seeing is entirely consistent with your user not being a service desk agent OR with the SD application simply not being active.
But if you're in the global group (jira-servicedesk-user) and you are named as an agent in the Service Desk project, then you should be seeing all the SD stuff for this project.
I would want to check the expiration on the maintenance date (your first screenshot chopped it off) and renew if it's gone past (or get an evaluation, just as a test)
If it's not those things, then we'll need to look in the logs for errors, as there is definitely something wrong.
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