How can I setup an email channel using JSD?

I tried to configure a new email support channel using the steps provided by the Atlassian documentation. Although, I'm still getting the below error:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Please log in via your web browser: (Failure)" Check out our troubleshooting docs for help resolving the issue.

I already enabled the IMAP in the Gmail account and I don't have the 2-step security enabled on this account.


Thanks, -CT

1 answer

0 vote
Jack Brickey Community Champion Nov 29, 2017

First off, where are you setting up the email channel? It should be here - project>Project settings>Email requests. JSD email channel is different that what you do for JSW.

Hi Jack,

The issue is already solved. I was using a wrong port number.

After changing to IMAP Port to 993  and increase the timeout I was able to setup the proper connection.

Thanks for the support.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

46 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot