How can I setup an email channel using JSD?

I tried to configure a new email support channel using the steps provided by the Atlassian documentation. Although, I'm still getting the below error:

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Please log in via your web browser: (Failure)" Check out our troubleshooting docs for help resolving the issue.

I already enabled the IMAP in the Gmail account and I don't have the 2-step security enabled on this account.


Thanks, -CT

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Jack Brickey Community Champion Nov 29, 2017

First off, where are you setting up the email channel? It should be here - project>Project settings>Email requests. JSD email channel is different that what you do for JSW.

Hi Jack,

The issue is already solved. I was using a wrong port number.

After changing to IMAP Port to 993  and increase the timeout I was able to setup the proper connection.

Thanks for the support.

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