I'm new to the platform testing it out for my team. We're looking into integrating some of the other applications that we use to create an all-in-one service desk. Rapid7 says it has the ability to populate alerts to Jira for ticketing, but when I put in the credentials for our desk it says the user may not have the required permissions. The account I'm using is a full Admin so I'm not sure why I can't set this up as it should be fairly straight forward. I'm wondering if anyone has had this problem with Rapid7.
In addition, we use Carbon Black Threat Hunter and we receive email alerts when a threat is detected. We'd like those emails to also go to Jira but I'm not sure if this is possible. Has anyone ever successfully paired these services?
Admin rights don't mean "can do anything". You still have to have the right project permissions. So the first test is to log in as your integration user and see if you can create/update issues in the UI. If you can't then check the project permissions, and if you can, then we need to start questioning what Rapid7 is doing and how.
I've not used Carbon Black specifically, but I've rigged up incoming mail many times for Jira. You need to provide it with a mailbox it can use (and hence an email address as well). Then you can use an "email handler" to parse incoming email, or, as you mention "service desk", you could use a Service Desk "email channel" to create requests from the emails.
These are not spectacularly clever, they mostly just look at the title and body of the email and convert them into basic issues or requests, or if they're responses where it can match them up to existing issues, it'll convert them to comments.
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