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How can I set up a queue using a custom field like this: "Targeted Fix Version" changed AFTER startO

I need Service Desk agents to have visibility when a Targeted Fix Version field gets changed. I have an automation set up that updates the field if it changes in the linked dev ticket. Is there a way to use this field in a queue to let me know when it changes?

1 answer

Hi Sara Jones,

Sadly, The CHANGED jql can be used with the Assignee, Fix Version, Priority, Reporter, Resolution, and Status fields only.

See CHANGED operator on the Advanced search reference - JQL operators page for further information.

If you consider to use the native Fix Version instead, the following query will work:

 

Find issues where their fixVersion field have changed within the start of day:

fixVersion CHANGED after startOfDay()

 

Regards

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