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How can I remove Users from Service Desk only

GWOS March 20, 2019

I am licensed for Jira at 25 users and for Jira Service Desk at 3

Immediately the latter comes up showing 20 users which is more than I am licensed for. So I am trying to reduce the number of users associated with the Jira Service Desk app by removing them from the groups that have access either explicitly are by other association. For instance the "sysadmin" account is automatically a user.

This is confusing and complicated. Need some advice or where to look to resolve this please. I can't afford to have all products at the same licensed user count, does not make economic or practical sense.

1 answer

1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2019

i would go to settings > user management filter on Service Desk access and then go into each user that does not need access and uncheck Service Desk access. 

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