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How can I receive an email, when a customer has created a number of monthly tickets?

I need to receive a notification to a specific email every time a customer has created 10 tickets within the month.

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Hi Alexander,

I don't think this is possible.  You could try creating a dashboard with a gadget that provides a count of the number of tickets created in the month, broken down by User.

Hope that helps


Thank you for your contribution Susan.

In fact, I created a board and a queue that allows me to see the number of tickets created by each client, but I still need to have the automation of receiving an alert.

Since I need a partner to receive this notification.

Thanks again.

The other thing that occurs to me is to take advantage of the JIRA API to integrate it with other software and from there generate notifications.


If there was a jql that could capture this, you could use automation for jira.  Looking at scriptrunner there is a function to get a count by reporter (reporter.count('jbloggs')).

I'm a server gal, so not sure if that's avail on cloud.


Like Alexander Uriona likes this

Excellent information that you have shared with me Susan, I try it and I tell you.

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