How can I merge tickets in Jira Service desk?

How can I merge tickets in Jira Service Desk?

3 answers

0 vote

There is no function for "merge", as people making service requests generally don't expect to have their requests lumped together.

You'll need to find or write some code that can do whatever you want from a "merge" (I'd assume it's really "copy bits of one issue into another and then delete it)

0 vote

You can't merge tickets. However you can link both issues and mark one as a duplicate of the other. Thanks to automation rules, you can certainly update both tickets in the same time. 

0 vote

I think we need a merge feature.

I have some devices that throw alerts in the middle of the night sometimes. I might get a set of HTTP, HTTPS, login page missing, latency, etc., when a server goes down or I lose the network. The one incident might generate 10 or more emails and 10 or more tickets. Since the root cause is the same, I'd like to be able to merge all these tickets into one issue.

So, how would you handle this barrage of tickets on the same issue?

Freshdesk offers this feature, by the way.

Thanks.

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