How can I measure Net Promoter Score when a ticket is resolved in Jira Service Desk?

Darren Thorpe January 27, 2015

Hi

A key requirement for our customer support portal is the ability to measure customer satisfaction or NPS.  Does anyone know how to do this?

Regards

Darren

3 answers

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Pawel from HeroCoders
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
August 7, 2016

You can try Customer Feedback add-on I'm currently working on (it's not available public yet). Contact me to get hands on as one of the early users.

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Pawel from HeroCoders
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
June 5, 2016

Did you find any good solution for that?

0 votes
Boris Berenberg
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January 27, 2015

Atlassian does this by using a custom plugin to send out a survey email after a ticket closes. You may be able to make a connect add-on to do this for you.

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