How can I measure Net Promoter Score when a ticket is resolved in Jira Service Desk?

Hi

A key requirement for our customer support portal is the ability to measure customer satisfaction or NPS.  Does anyone know how to do this?

Regards

Darren

3 answers

0 vote
Boris Berenberg Community Champion Jan 27, 2015

Atlassian does this by using a custom plugin to send out a survey email after a ticket closes. You may be able to make a connect add-on to do this for you.

Did you find any good solution for that?

You can try Customer Feedback add-on I'm currently working on (it's not available public yet). Contact me to get hands on as one of the early users.

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