It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I make collaborator comments visible to customers?

Collaborators currently can make only internal comments.

I'd like to make it an option to a collaborator whether his/her comment is visible only internally or visible for customers too.

Is there a way how to enable this functionality?

1 answer

1 accepted

0 votes
Answer accepted
Jaime_S Atlassian Team Jun 03, 2015

Hi, Peter.

The only way to do that is to make the collaborator an Agent. The collaborators limited permissions are exactly what makes it not consume a Service Desk license and permissions are overridden by SD.

You can see in the documentation, that they can only comment internally.

I hope it was helpful.

Kind regards,
Jaime Kirch da Silveira
Atlassian Cloud Support

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,096 views 7 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you