Collaborators currently can make only internal comments.
I'd like to make it an option to a collaborator whether his/her comment is visible only internally or visible for customers too.
Is there a way how to enable this functionality?
The only way to do that is to make the collaborator an Agent. The collaborators limited permissions are exactly what makes it not consume a Service Desk license and permissions are overridden by SD.
You can see in the documentation, that they can only comment internally.
I hope it was helpful.
Jaime Kirch da Silveira
Atlassian Cloud Support
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