How can I make collaborator comments visible to customers?

Collaborators currently can make only internal comments.

I'd like to make it an option to a collaborator whether his/her comment is visible only internally or visible for customers too.

Is there a way how to enable this functionality?

1 answer

1 accepted

0 votes
Accepted answer

Hi, Peter.

The only way to do that is to make the collaborator an Agent. The collaborators limited permissions are exactly what makes it not consume a Service Desk license and permissions are overridden by SD.

You can see in the documentation, that they can only comment internally.

I hope it was helpful.

Kind regards,
Jaime Kirch da Silveira
Atlassian Cloud Support

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

93 views 1 2
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you