We have configured a JIRA service desk portal with sign-up, as we want to be able to get emails directly into the customer portal. However, when a user signs up using the customer portal, it does not get assigned any user groups, which in general is good. However, if we do want our customer to become "Jira-users" when they sign up using the portal, how would we go about doing that? So, in other terms, how do we set it up so that "customers" are automatically added to certain user groups?
Any user that signs up through JIRA will get automatically signed up to user groups.
Thanks in advance!
Thanks for your answers, it is pretty much the same conclusion I came to, but it is always good to have that confirmed!
I guess I'll have to go with a manual solution, which leads me to a new, but related question. Does anyone know if there is a way to find the users that are "customers" but are not in any other groups, so that I can manually add them to a group? Going to User Management I only seem to be able to filter out users that are already in a group, and not users that are not in a group (group "Any" vs. group "None", where "None" is a non-existing option).
Again, thanks in advance!
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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