We have configured a JIRA service desk portal with sign-up, as we want to be able to get emails directly into the customer portal. However, when a user signs up using the customer portal, it does not get assigned any user groups, which in general is good. However, if we do want our customer to become "Jira-users" when they sign up using the portal, how would we go about doing that? So, in other terms, how do we set it up so that "customers" are automatically added to certain user groups?
Any user that signs up through JIRA will get automatically signed up to user groups.
Thanks in advance!
Thanks for your answers, it is pretty much the same conclusion I came to, but it is always good to have that confirmed!
I guess I'll have to go with a manual solution, which leads me to a new, but related question. Does anyone know if there is a way to find the users that are "customers" but are not in any other groups, so that I can manually add them to a group? Going to User Management I only seem to be able to filter out users that are already in a group, and not users that are not in a group (group "Any" vs. group "None", where "None" is a non-existing option).
Again, thanks in advance!
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs