Currently im implementing JIRA Service Desk 3.1.9 and I have created one category for email ticket channel.
However, customers see this "mail ticket" category on the Customer portal.
How can I hide it?
I also thought about modifying SD java classes and recompiling to exclude this category.
I will appreciate help and ideas
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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