Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How can I hide Customer portal category

Dastin_Kuwałek__SoftwarePlant_
Dastin_Kuwałek__SoftwarePlant_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 12, 2016

Currently im implementing JIRA Service Desk 3.1.9 and I have created one category for email ticket channel. 

However, customers see this "mail ticket" category on the Customer portal.

How can I hide it?

I was trying javascripting it to hide but it didn't work.

I also thought about modifying SD java classes and recompiling to exclude this category.

I will appreciate help and ideas

Cheers

Answer
Watch
Like Be the first to like this
728 views

1 answer

1 accepted

0 votes
Answer accepted
Dastin_Kuwałek__SoftwarePlant_
Dastin_Kuwałek__SoftwarePlant_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 24, 2017

Some digging and found a way to hide cat by editing SD's template.

Fortunately, in Service Desk 3.3 it's out of the box wink

Peace

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events