We want to start using Service Desk as our support system. This means that our 100+ customers (each with multiple people who ask questions and raise incidents) will all have to create an Service Desk customer account. Is there any way to group these accounts? So all people from customer X are grouped together with one organisation name. I found JSD-270, which is similar but takes it a bit further, for now I just want to know how I can group those people.
I did find the plug-in "Service desk teams" but this is only available for Server based service desk and we use the cloud based version.
I am afraid this has to be done manually. And you will have to ask customers via email to categorize them into groups. And unfortunately, in JIRA service desk there are only 3 roles- admin, agents, and customers. So unless there is a fourth option- viewers. It would be hard to manage the authority of issues.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG