Is it possible to add a specific user to a ticket/issue so that they can see and update the ticket as a customer? I'm hoping that by doing this we can add people to a ticket so that they can receive the notifications and reply to add info to the ticket. I tried adding the person as a watcher, but it said they don't have permissions to the ticket so they can't watch it.
Yes, that does seem to work -- the weird part is that I had thought that I had read somewhere that the Participants were for Internal people only since they could see Internal (private) comments. However, after your answer I tested this myself and I was not able to see an Internal comment, so this would work fine. Thanks.
Happy to hear that it works for you. As for internal comments - it is a Collaborator role (set via People > Collaborator). Then your Jira user (e.g. your developer) can see the ticket with all responses, but any response provided by him will be only visible to your team, not to Customer.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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