Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I grant Service desk users permission to create reports without making them an admin

I need to grant certain service desk users the ability to create and edit reports. It's not appropriate to make all of these users an administrator, which seems to be the only way to grant report creation permission at present.

Is there a way around this? e.g. create a bespoke 'service desk reports' permission group that I can add certain users into?

1 answer

0 votes

Hi Anna,

You don't need to be a full-on admin.  A Project Administrator can also set up reports in a service desk project, well at least on Server they can.  I believe it's the same for Cloud.

Susan

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

170 views 1 2
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you