I have one JIRA service desk project in my JIRA instance (server hosted) and I want my client (who is a Service Desk Customer and I added to the Service Desk Team) to be able to see all requests (read only) that have been created on behalf of that project through the Service Desk Portal - not JUST the ones they created. I've looked through the permissions setup and from what I'm seeing I don't think I can allow them to see that information through the portal, correct? Do I need to assign them a JIRA Service Desk or JIRA Software license in order to let them see their project requests?? Seems like a pretty straight-forward and common request so hopefully there's a solution out there that doesn't involve me purchasing more licenses just to let them see a list of issues.
Take a look at the Collaborator permissions - they allow a user to comment/edit a ticket but not be assigned the work. This paired with Issue Security should accomplish this.
This may be able to be done through creating an organisation. You do need to manually add all customers related to their work to the organisation and tell them how to add the organisation like they would add an individual as a CC to the issue.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to A...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events