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How can I get all the request types to show up on the widget after searching the knowledge base? Edited

Only the default request type shows up in the service desk widget after adding search word/question in the "How can we help?" section (see attached image).

How can I have customers to search the knowledge base and return all the return types in the widget, if there were no search results from the knowledge base instead of just showing one default return type. 



Screen Shot 2018-02-06 at 9.52.55 am.png

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