Only the default request type shows up in the service desk widget after adding search word/question in the "How can we help?" section (see attached image).
How can I have customers to search the knowledge base and return all the return types in the widget, if there were no search results from the knowledge base instead of just showing one default return type.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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