How can I generate a report by organization?

[Susi Moser]

Hello! :-)

Two of our customer organizations are added to the same service desk project. 

How can I generate a report for only one of the organizations?

Thanks in advance for any help you are able to provide.

[Jack Brickey · Accepted solution]

@Susi Moser, we need more info here. What sort of report are you looking for? you can run a filter search based upon Organization...

project = ABC and Organizations = "Acme"

[Susi Moser]

Hello Jack,

thank you very much for your help. If I understand correctly, I can create a new/custom report for my JIRA service desk project (New Report /Add a series / Switch to Advanced searching) and filter based upon Organization.
We'll try it out. :-)

Syntax help for Advanced searching: https://confluence.atlassian.com/servicedeskcloud/advanced-searching-780868119.html

[Govardhan Muralidhar]

A follow up question - what if I have more than a dozen organizations and keep on adding new ones on a regular basis?  Is Organization field, then not a good way to manage my requirement?  Any thoughts?

[Kyle Bennett]

This ^ ... we have over 500 organizations

[Artem Grotskyi]

Same here. Any ideas how requests can be grouped by organisations?

[Zachary Kent]

Any solutions?

[Tecnologia]

We have the same case here! I need a group by organizations function or equivalent so I can get a report that looks something like this:

• Organization 1:  45 cases
• Organization 2:  25 cases
• Organization 3:  2 cases
• etc to show ALL organizations

[Jack Brickey]

@AlL-here, you might watch/vote one/all of these...

JSDCLOUD-4770 

JSDCLOUD-8625

JSDCLOUD-6383

[Deleted user]

Create a queue that filters each organization or go into to a queue, edit and add a column called organizations. 

[Dennis Williams]

And if we are adding new clients almost daily? A manual solution doesn't work here. I need a group by organizations function or equivalent so I can get a report that looks something like this:

• Organization 1:  45 cases
• Organization 2:  25 cases
• Organization 3:  2 cases
• etc to show ALL organizations

[Dennis Williams]

We add new clients daily. I can group by Teams, why not Organizations?

[Dave Boucher]

Yes!  We need this too.  Anyone have any suggestions?

[Mack Baczynski]

Same here. We need grouping by organization. I really like the simplicity of jira's reporting, but grouping is a space it needs attention. This is something I'm missing in my migration from SFDC to jira.

[mike.curtis]

I'm looking for reporting by org as well, any updates? 

[Martin Anderle]

Please can you share how did you resolved it ? we are starting with JIRA usage and it really help us as well