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How can I express SLA time in the format days:hours:minutes

Tim Berthouil
Tim Berthouil February 8, 2015

Currently the SLA time like "time to resolution" is expressed in hours:minutes.

Beyond a day this becomes difficult to interpret.

Is it possible to express the time in a format days:hours:minutes? Like e.g. 2:07:31 for 2 days, 7 hours and 31 minutes

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Tim H_
Tim H_
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November 16, 2016

No, but there's an open feature request that you can vote on.

https://jira.atlassian.com/browse/JSD-59

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