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How can I disable welcome E-mails to a new customer?

Hussain Shahid
Hussain Shahid September 25, 2017

Is there any way to customize/disable welcome-emails to new customers?

I don't want service desk to send welcome email to a newly added customer in service desk project.

Please help.

We are using Service Desk Server version 3.6.1

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Jack Brickey
Jack Brickey
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September 25, 2017

@Hussain Shahid, this is an often asked question in the forum and you will find several thread on this. Currently not possible. You can vote for JSDSERVER-1708.

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Hussain Shahid
Hussain Shahid September 25, 2017

Thanks @Jack Brickey. I already have access to this issue. Was just looking forward for some work around solution to this. Could you please help? I didn't find anything helpful in this regard.

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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September 25, 2017

I don't have anything to add to what is discussed in the JSD ticket. In there I note that there is a discussion about editing the jar file. So if you wish to know more on that I suggest you review it and ask any questions you have of the users that have done this.

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