How can I custom the display order in customer portal?

I want to modify the order of the displayed fields in the customer portal, and additional I need to custom the field "Select a system" with a custom list.

display order.pngWhere can I change these configurations?

1 answer

0 vote

If you just want to change the fields' order on the screen, go to your Service Desk project (Resiflex) and then go to Project Settings (on the bottom left of your screen, possibly represented by a cog icon).

Then select Request types and locate the "Report a system problem" request type. Over there, click "Edit fields". Using simple drag and drop, you can reorder the fields as you like.

Regarding the systems list, there are 2 possibilities. I am guessing that they are Components. If so, this page explains how you can manage those. If they are not, they are managed through a custom field. Custom fields are managed in the Administration section of JIRA and managing them requires a bit more background. If needed, have a look at this documentation page.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

772 views 5 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you