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How can I create an open service desk?

Jacob Talbot
Jacob Talbot October 9, 2017

Hello

I am wondering if it is possible to allow open access to the service desk, and if so, how can I do this so that the user doesn't need an account to submit a ticket from the web?

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Jack Brickey
Jack Brickey
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October 11, 2017

There is not an option for this. Users need to have an account to open issues. They can be automatically added as @Alex Christensen indicates. If they only ever use email for opening/commenting on issues then not login required but if they use the portal then they need to login.

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Alex Christensen
Alex Christensen
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October 9, 2017

You should be able to configure this under Customer permissions in the Service Desk project.

customer_permissions.png

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Jacob Talbot
Jacob Talbot October 10, 2017

I've done this but it still prompts for a login when they go to the portal.

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