It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I configure the email content, sended to the customers?

This question is in reference to Atlassian Documentation: Introduce customers to your service desk

How can I configure the email content, sended to the customers?

1 answer

Hi Silvana,


In order to change the content of email notification, you'd have to edit the velocity templates embedded in the Service Desk Code.

Currently, we have a few feature requests already created.

Check out https://jira.atlassian.com/browse/JSD-218

Cheers,
ENunes

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,738 views 10 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you