How can I close resolved ticket after 5 days using automation rule

jerome August 27, 2015

I'd like to define an automated rule which will close ticket which a in "resolved state" for more than x days.

Is it possible using Automation rule ?

2 answers

2 votes
NikNasty August 27, 2015

Here is what I've done:

1) Create a new SLA "transition from resolved to closed"

2) Set the SLA time to equal X days as desired.

3) Create  transition upon breached SLA from step 1. 

4) Set your actions. 

5) $$$$

0 votes
jerome August 30, 2015

Thanks a lot, it's working fine 

Last question, is there any way to share SLA and/or automation between multiple service desk projects

Nabil
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 15, 2020

This is currently not yet possible. There are feature requests for it

  1. https://jira.atlassian.com/browse/JSDCLOUD-1847
  2. https://jira.atlassian.com/browse/JSDCLOUD-1315 

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