Setting the customers'avatars is no more possible on the View Profile page as an admin, sice a couple of days.
How can I do this now ?
Thanx for your help, Julien
You'll want to confirm what kind of account that is. There is a current bug that you can find at https://jira.atlassian.com/browse/CLOUD-9469 for this particular issue. When you have a personal account, only you can update your account details, not your administrator so if the account is a personal account that would explain the behavior you are seeing and is documented in Personal and managed Atlassian accounts. As a workaround you can ask the user to log on to id.atlassian.com and change the name in the Profile.
I actually just found a bug for this. Take a look at JSDCLOUD-5111. The workaround is to update the Avatar via the following link:
Please vote on JSDCLOUD-5111 to add impact for our developers. Once you do that you'll be notified of any updates to the ticket or when there is a fix.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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