How can I change the avatar of my customers in JSD ? Edited

Setting the customers'avatars is no more possible on the View Profile page as an admin, sice a couple of days.

How can I do this now ?

Thanx for your help, Julien

https://xxx.atlassian.net/secure/ViewProfile.jspa?name=xxxx

ViewProfile.png

2 answers

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Hi Julien,

You'll want to confirm what kind of account that is. There is a current bug that you can find at https://jira.atlassian.com/browse/CLOUD-9469 for this particular issue. When you have a personal account, only you can update your account details, not your administrator so if the account is a personal account that would explain the behavior you are seeing and is documented in Personal and managed Atlassian accounts. As a workaround you can ask the user to log on to id.atlassian.com and change the name in the Profile.

Cheers,

Branden

Hi Branden

Thanx for yout answer.

As an admin, I want to still be able to set/change the data (username, language, avatar) of my external JSD customers.

Many of them never logged in to make theses changes.

Cheers, Julien

This widget could not be displayed.

My customers (with portal-only customer accounts) cannot change their Avatar anymore.

Thank you for your help.

JulienScreen Shot 2017-05-31 at 09.44.01.png

 

Hi Guys,

Was this issue resolved anyhow? Nither do I (as an admin) nor customers (by editing thier personal profiles) can pick an avatar for them.

Why doen't it work normally letting people personalize their profiles?

Thank you in advance for a resolution.

Sylwia.

Hi,

I actually just found a bug for this.  Take a look at JSDCLOUD-5111.  The workaround is to update the Avatar via the following link:

https://<instance name>.atlassian.net/secure/ViewProfile.jspa

Please vote on JSDCLOUD-5111 to add impact for our developers.  Once you do that you'll be notified of any updates to the ticket or when there is a fix.

Cheers,

Branden

Branden, thank you for the link and a hint. I voted as you adviced.

Have a decent weekend :)

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