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How can I change the avatar of my customers in JSD ? Edited

Setting the customers'avatars is no more possible on the View Profile page as an admin, sice a couple of days.

How can I do this now ?

Thanx for your help, Julien


2 answers

0 votes

Hi Julien,

You'll want to confirm what kind of account that is. There is a current bug that you can find at for this particular issue. When you have a personal account, only you can update your account details, not your administrator so if the account is a personal account that would explain the behavior you are seeing and is documented in Personal and managed Atlassian accounts. As a workaround you can ask the user to log on to and change the name in the Profile.



Hi Branden

Thanx for yout answer.

As an admin, I want to still be able to set/change the data (username, language, avatar) of my external JSD customers.

Many of them never logged in to make theses changes.

Cheers, Julien

My customers (with portal-only customer accounts) cannot change their Avatar anymore.

Thank you for your help.

JulienScreen Shot 2017-05-31 at 09.44.01.png


Hi Guys,

Was this issue resolved anyhow? Nither do I (as an admin) nor customers (by editing thier personal profiles) can pick an avatar for them.

Why doen't it work normally letting people personalize their profiles?

Thank you in advance for a resolution.



I actually just found a bug for this.  Take a look at JSDCLOUD-5111.  The workaround is to update the Avatar via the following link:

https://<instance name>

Please vote on JSDCLOUD-5111 to add impact for our developers.  Once you do that you'll be notified of any updates to the ticket or when there is a fix.



Branden, thank you for the link and a hint. I voted as you adviced.

Have a decent weekend :)

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