How can I change the avatar of my customers in JSD ? Edited

Setting the customers'avatars is no more possible on the View Profile page as an admin, sice a couple of days.

How can I do this now ?

Thanx for your help, Julien


2 answers

0 votes

Hi Julien,

You'll want to confirm what kind of account that is. There is a current bug that you can find at for this particular issue. When you have a personal account, only you can update your account details, not your administrator so if the account is a personal account that would explain the behavior you are seeing and is documented in Personal and managed Atlassian accounts. As a workaround you can ask the user to log on to and change the name in the Profile.



Hi Branden

Thanx for yout answer.

As an admin, I want to still be able to set/change the data (username, language, avatar) of my external JSD customers.

Many of them never logged in to make theses changes.

Cheers, Julien

My customers (with portal-only customer accounts) cannot change their Avatar anymore.

Thank you for your help.

JulienScreen Shot 2017-05-31 at 09.44.01.png


Hi Guys,

Was this issue resolved anyhow? Nither do I (as an admin) nor customers (by editing thier personal profiles) can pick an avatar for them.

Why doen't it work normally letting people personalize their profiles?

Thank you in advance for a resolution.



I actually just found a bug for this.  Take a look at JSDCLOUD-5111.  The workaround is to update the Avatar via the following link:

https://<instance name>

Please vote on JSDCLOUD-5111 to add impact for our developers.  Once you do that you'll be notified of any updates to the ticket or when there is a fix.



Branden, thank you for the link and a hint. I voted as you adviced.

Have a decent weekend :)

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

749 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you