Users can't close issues and the permission helper reports:
JIRA Service Desk has overridden this permission
|The user must have a JIRA Service Desk license and Service Desk Agent permission on this project.|
What does this mean? How can I assign the permission to the service desk team
Only Agents can 'work' on JSD issues (be assigned, transition, close, etc). You need to make the user in question an Agent. If you are an admin go into project > People, find the person and make them an agent. If you are on Server it may be slightly different
moving conversation back to here...
What I meant was are you on Server (self-hosted) or Cloud version of JSD?
Regardless, make sure the user is an agent for the specific project. If you are on cloud you can look under people like below. Do you see the specific user listed as Service Desk Team under the project where the issue is that cannot be closed?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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