How can I allow customers to see sub tasks of a Service request? Edited

Our customer is using the service desk to initiate project related requests.  We break the requests down by having the parent request and then assigning sub tasks to it.  How can I allow customers to see those sub staks in their service desk portal?

I understand that there needs to be an appropriate request type associated. I was hoping that there is a away to link sub tasks to the main task, so that customers can see the status of sub tasks

1 answer

Hi Rob,

 

It's not possible for customers to see sub-tasks, and they can only be created in the back-end:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-sub-tasks

Thanks!

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

931 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot