How can I allow customers to see sub tasks of a Service request? Edited

Our customer is using the service desk to initiate project related requests.  We break the requests down by having the parent request and then assigning sub tasks to it.  How can I allow customers to see those sub staks in their service desk portal?

I understand that there needs to be an appropriate request type associated. I was hoping that there is a away to link sub tasks to the main task, so that customers can see the status of sub tasks

1 answer

Hi Rob,

 

It's not possible for customers to see sub-tasks, and they can only be created in the back-end:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-sub-tasks

Thanks!

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