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How can I allow customers to see sub tasks of a Service request? Edited

Our customer is using the service desk to initiate project related requests.  We break the requests down by having the parent request and then assigning sub tasks to it.  How can I allow customers to see those sub staks in their service desk portal?

I understand that there needs to be an appropriate request type associated. I was hoping that there is a away to link sub tasks to the main task, so that customers can see the status of sub tasks

3 answers

Hi Rob,

 

It's not possible for customers to see sub-tasks, and they can only be created in the back-end:

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-sub-tasks

Thanks!

I need to communicate with customers in sub task jira service desk. It is possible to do now or i have de same answer?

I have workaround for this problem, After buying this extenssion https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview you can show linked issue.

Is it working for sub tasks?

Only listing name and progress status, you can see how to looks in my jira *_1706.jpg - jsd - agents

*_1707.jpg - customers portal.

Like cuong hoang likes this

Thanks for the reply! From my testing I was able to get it to show linked issues like in your screenshot, but it doesn't seem to work with Sub-tasks (which is a special type of linked issue).

You must add issue also to linked, connected issue (sorry, I have JSD in polish, this section is when you connect issue)

Like cuong hoang likes this

I see, thanks, that is a different type of link than the normal sub-tasks, which I'm working with.

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