I'm new to the "Service Desk", but I have it operational... there's one key piece of information missing from the customer portal under "My Requests" - The JIRA ID (Reference). This is available if you click on the item, but it is not available on the summary screen.
Is there anyway to customize the "My Requests" screen so that the JIRA ID (Reference) is shown with the summary?
This is a modification that we could also use. Sometimes our user base need to go through large volumes of tickets, and without the reference ID field visible, it takes a long time to read through tickets or open each of them up one by one to see the reference ID. The "My Requests" view allows filtering on open, closed or all tickets. But you cannot sort the list, for example, by date (created) or by the reference ID. Any suggestions will be appreciated.
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