How are customers able to see their own issues and/or requests in Service Desk?

I am not able to figure out how my customers can see a list of the issues they raise via customer portal. I see it on my screen, they do not.

1 answer

0 vote

When they log in to the customer portal, they should see a link in the top right corner called 'Requests'. From that link, they should be able to see the link.

If not, could you share a screenshot from a customer view?

Thanks for responding. I imagine it's a permissions issue, but can't figure out how to configure customers access to include tracking issues. Screenshot from customer view attached.JIRA SD Screenshot.PNG

Can you access the overview page directly through its url? That would be something like https://yourdomain.atlassian.net/servicedesk/customer/user/requests?status=open

As a customer? Yes. Here it is below:

JIRA portal shot.PNG

 

Maybe an unconventional suggestion, but it almost seems as if someone just changed the background and text colors of the portal header to white, so it doesn't show anymore.

Navigate to your project settings, then select Portal Settings on the left and click View and customize the look and feel of your Help Center.

Then, as an experiment, change the colors of either the background or the text of the header bar to anything but white:

Screen Shot 2017-04-25 at 20.40.57.pngHope that will do the trick ...

Yes! Thank you! That was a very simple, yet somehow confounding resolution!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

253 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you