Maybe an unconventional suggestion, but it almost seems as if someone just changed the background and text colors of the portal header to white, so it doesn't show anymore.
Navigate to your project settings, then select Portal Settings on the left and click View and customize the look and feel of your Help Center.
Then, as an experiment, change the colors of either the background or the text of the header bar to anything but white:
Hope that will do the trick ...
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