How are customers able to see their own issues and/or requests in Service Desk?

[Sabrina Ramos]

I am not able to figure out how my customers can see a list of the issues they raise via customer portal. I see it on my screen, they do not.

[Walter Buggenhout]

When they log in to the customer portal, they should see a link in the top right corner called 'Requests'. From that link, they should be able to see the link.

If not, could you share a screenshot from a customer view?

[Sabrina Ramos]

Thanks for responding. I imagine it's a permissions issue, but can't figure out how to configure customers access to include tracking issues. Screenshot from customer view attached.

[Walter Buggenhout]

Can you access the overview page directly through its url? That would be something like https://yourdomain.atlassian.net/servicedesk/customer/user/requests?status=open

[Sabrina Ramos]

As a customer? Yes. Here it is below:

[Walter Buggenhout]

Maybe an unconventional suggestion, but it almost seems as if someone just changed the background and text colors of the portal header to white, so it doesn't show anymore.

Navigate to your project settings, then select Portal Settings on the left and click View and customize the look and feel of your Help Center.

Then, as an experiment, change the colors of either the background or the text of the header bar to anything but white:

Hope that will do the trick ...

[Sabrina Ramos]

Yes! Thank you! That was a very simple, yet somehow confounding resolution!