When one user agent is creating a ticket for a customer, or is working on one ticket, how can he knows that the customer has other pending tickets ?
Is there a native way to notify the agent ? Is there an additional app covering that feature ?
You have several ways to address that:
- Give customer access to Jira and all the issues reporter by the user assigned to the customer are the tickets that belong to that customer.
- Add a custom file to Select list with all your customers on the tickets (issues) and update it properly.
- Configure Jira to create issues based on emails (you have the original email address)
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