we are importing mails as a support channel into our service desk.
Now I saw that all issues have automatically watchers on the tickets.
It seems that they are added automatically after commenting (even internally an issue)?
Where can I turn this function off (for my service desk project)?
Best & Thanks
you shoud definitly check the following knowledge base article: https://confluence.atlassian.com/jirakb/how-to-stop-being-automatically-added-to-the-watcher-s-list-when-working-on-issues-298975297.html
If a user comments an issue, the user will start watching the issue if the user profile preferences are set to "autowatch".
Hope that helps.
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