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How / Where can I turn automatic watches out of comments off?

Hi there,

we are importing mails as a support channel into our service desk.
Now I saw that all issues have automatically watchers on the tickets.

It seems that they are added automatically after commenting (even internally an issue)?

Where can I turn this function off (for my service desk project)?

Best & Thanks

1 answer

1 accepted

Hi @Matthias Fleschütz,

you shoud definitly check the following knowledge base article:

If a user comments an issue, the user will start watching the issue if the user profile preferences are set to "autowatch".

Hope that helps.

Best wishes
Chris (STAGIL)

I see this this in our preferences, but when I change to 'disable' it doesn't allow me to save the changes. It says 'Something went wrong'

Any suggestions

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