we are importing mails as a support channel into our service desk.
Now I saw that all issues have automatically watchers on the tickets.
It seems that they are added automatically after commenting (even internally an issue)?
Where can I turn this function off (for my service desk project)?
Best & Thanks
you shoud definitly check the following knowledge base article: https://confluence.atlassian.com/jirakb/how-to-stop-being-automatically-added-to-the-watcher-s-list-when-working-on-issues-298975297.html
If a user comments an issue, the user will start watching the issue if the user profile preferences are set to "autowatch".
Hope that helps.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
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