Could you check notifications?
1- Project Setting-->Customer notifications : add "To" part Reporter(customer) in all rules(not "customer involved")
2-Project Setting-->Notifications : Change all events as Reporter in Notificaition scheme
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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