Could you check notifications?
1- Project Setting-->Customer notifications : add "To" part Reporter(customer) in all rules(not "customer involved")
2-Project Setting-->Notifications : Change all events as Reporter in Notificaition scheme
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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