hello,
You can create amultiple SLA base on JQL :
Maybe I wrote bad.
I don't need sla by customer. I need sla by group services.
Only I can create JQL with the "Customer Service types" field
But using that, I can't repeat service names in different groups.
The field Customer service group, doesn't exist :(
Regards.
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Do you mean field "Customer Request type"? It does exist and can be used in JQL. WHat version of JSD are you on?
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HI. I can use that. but for only service name.
I have a group with 15 services. I need a SLA for that Group
I'm using the JSD latest version
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