How Can I create a SLA by group service type??

I have some customer services names grouped
and I need create SLAs by these groups
How can I do it?


Thanks.


1 answer

hello,

You can create amultiple SLA base on JQL : 

  • reporter in membersOf("Customer 1")
  • reporter in membersOf("Customer 2")
  • etc ...

Maybe I wrote bad.

I don't need sla by customer. I need sla by group services.

Only I can create JQL with the "Customer Service types" field
But using that, I can't repeat service names in different groups.

The field Customer service group, doesn't exist :(


Regards.

Susan Hauth Community Champion Jun 09, 2017

Do you mean field "Customer Request type"?  It does exist and can be used in JQL.  WHat version of JSD are you on?

HI.  I can use that. but for only service name.  
I have a group with 15 services. I need a SLA for that Group

I'm using the JSD latest version 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,234 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you