How Can I create a SLA by group service type??

I have some customer services names grouped
and I need create SLAs by these groups
How can I do it?

Thanks.

1 answer

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hello,

You can create amultiple SLA base on JQL :

reporter in membersOf("Customer 1")
reporter in membersOf("Customer 2")
etc ...

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Maybe I wrote bad.

I don't need sla by customer. I need sla by group services.

Only I can create JQL with the "Customer Service types" field
But using that, I can't repeat service names in different groups.

The field Customer service group, doesn't exist :(

Regards.

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Do you mean field "Customer Request type"? It does exist and can be used in JQL. WHat version of JSD are you on?

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HI. I can use that. but for only service name.
I have a group with 15 services. I need a SLA for that Group

I'm using the JSD latest version

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How Can I create a SLA by group service type??

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