How Can I create a SLA by group service type??

[Sergio Palacio]

I have some customer services names grouped
and I need create SLAs by these groups
How can I do it?


Thanks.

[Quentin Bellego]

hello,

You can create amultiple SLA base on JQL : 

• reporter in membersOf("Customer 1")
• reporter in membersOf("Customer 2")
• etc ...

[Sergio Palacio]

Maybe I wrote bad.

I don't need sla by customer. I need sla by group services.

Only I can create JQL with the "Customer Service types" field
But using that, I can't repeat service names in different groups.

The field Customer service group, doesn't exist :(


Regards.

[Susan Hauth]

Do you mean field "Customer Request type"?  It does exist and can be used in JQL.  WHat version of JSD are you on?

[Sergio Palacio]

HI.  I can use that. but for only service name.  
I have a group with 15 services. I need a SLA for that Group

I'm using the JSD latest version