How Can I create a SLA by group service type??

I have some customer services names grouped
and I need create SLAs by these groups
How can I do it?


1 answer

This widget could not be displayed.


You can create amultiple SLA base on JQL : 

  • reporter in membersOf("Customer 1")
  • reporter in membersOf("Customer 2")
  • etc ...

Maybe I wrote bad.

I don't need sla by customer. I need sla by group services.

Only I can create JQL with the "Customer Service types" field
But using that, I can't repeat service names in different groups.

The field Customer service group, doesn't exist :(


Susan Hauth Community Champion Jun 09, 2017

Do you mean field "Customer Request type"?  It does exist and can be used in JQL.  WHat version of JSD are you on?

HI.  I can use that. but for only service name.  
I have a group with 15 services. I need a SLA for that Group

I'm using the JSD latest version 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,822 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you