How Can I create a SLA by group service type??

I have some customer services names grouped
and I need create SLAs by these groups
How can I do it?


1 answer


You can create amultiple SLA base on JQL : 

  • reporter in membersOf("Customer 1")
  • reporter in membersOf("Customer 2")
  • etc ...

Maybe I wrote bad.

I don't need sla by customer. I need sla by group services.

Only I can create JQL with the "Customer Service types" field
But using that, I can't repeat service names in different groups.

The field Customer service group, doesn't exist :(


Susan Hauth Community Champion Jun 09, 2017

Do you mean field "Customer Request type"?  It does exist and can be used in JQL.  WHat version of JSD are you on?

HI.  I can use that. but for only service name.  
I have a group with 15 services. I need a SLA for that Group

I'm using the JSD latest version 

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