Is it possible to receive a HipChat notifications when a JIRA Service Desk Customer Portal request has been logged to ensure we don't breach our SLAs.
With HipChat and comments through JIRA we try to limit the amount of emails we send/receive and therefore we are not checking our emails every 20 minutes.
So it is possible to be notified by HipChat instead of email when a request is logged in a customer portal?
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