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ello

A Customer in Jira Servicedesk see count of requests but cannot see own request,

in Requet(top of page) written 3(count of requests) but when click it no thing showed in service desk.

thanks

 

1 answer

Hi @RainBow ,

There are different causes for this behaviour and please confirm each one.

  • The issue was moved from a non ServiceDesk project;
  • The Request Type was deleted while the issue was in "Closed" status, then it was reopened without a matching request type;
  • The Request Type was manually removed;
  • Issue imported from an external system;
  • Request created in JIRA Create issue screen.

Please refer below documentation for additional details.

https://confluence.atlassian.com/jirakb/requests-not-visible-in-the-jira-service-desk-customer-portal-777026993.html

 

Thanks,

Avinash

Hi @Avinash Bhagawati _Appfire_ 

My problem is this:

1. user creates issue in service desk project(from service desk portal).

2. issue is presentable in Jira portal(for agent).

3. count of issue is show on top of page(customer page)

4. when click it no any issue show!!

please help me

thanks

I resolve my problem.

thanks

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