Hi @RainBow ,
There are different causes for this behaviour and please confirm each one.
Please refer below documentation for additional details.
My problem is this:
1. user creates issue in service desk project(from service desk portal).
2. issue is presentable in Jira portal(for agent).
3. count of issue is show on top of page(customer page)
4. when click it no any issue show!!
please help me
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