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Hide JIRA Service Desk menu from users

Hey folks,

As to simplify our JIRA UI for our user base, is it possible to only show the JIRA Service Desk menu to users that are explicitly added to a Service Desk project?

3 answers

1 accepted

2 votes
Answer accepted

In your Service desk configuration, in the people section, you should be able to configure the groups and people that have access to your service desk portal in the ''Service Desk Customers'' role.

After that you just have to make sure that they don,t otherwise have access to the issues in your permission scheme (remove them from the browse projects permission) and that should do the trick.

Note that you'll need to use a service desk permission scheme for the project for this to work.

Its, if you're referring to the "internal" JIRA application view and Global Header menu options, only users defined as Agents will be allowed to actually view the JSD interface menu options (Queues, read-only SLAs, read-only Reports, and the ability to work on tickets in JSD projects). Managing Agents

Your non-Agent users may only raise a request via the JIRA Service Desk drop-down in the Global Header.

FYI - Users must be in the project Administrators role to configure items such as the Portal, SLAs, etc. JSD for admins

Thanks Charles, What we're trying to do is actually hide the dropdown menu itself. Any idea if this is possible?

0 votes
Brian Cruz Atlassian Team Feb 06, 2015

If you'd like to remove the Service Desk Menu for all users you'll need to disable the servicedesk-section from the plugin. For more information on how, please refer to the following KB Article.

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