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Hi, just installed service desk and when i try to create a new project i get an error "Hmm... we c."

here is the log:


2018-05-22 08:28:05,245 http-nio-8070-exec-21 ERROR gvaisman 508x1237x1 14zn6d6 /rest/project-templates/1.0/templates [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: An error occurred while notifying that a project was created
java.lang.RuntimeException: An error occurred while notifying that a project was created
    at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(
    at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(
    at com.atlassian.jira.bc.project.DefaultProjectService.createProject(
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(
    ... 1 filtered
    at java.lang.reflect.Method.invoke(
    at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(
    at com.sun.proxy.$Proxy431.createProject(Unknown Source)
    ... 3 filtered
    at java.lang.reflect.Method.invoke(
    at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(
    at com.sun.proxy.$Proxy431.createProject(Unknown Source)
    at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(
    ... 3 filtered
    at java.lang.reflect.Method.invoke(
    at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(
    ... 12 filtered
    ... 1 filtered
    ... 32 filtered
    at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(
    ... 13 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(
    ... 53 filtered
    ... 1 filtered
    ... 16 filtered
    ... 19 filtered
    at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(
    ... 5 filtered
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(
    at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(
    at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(
    at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(
    ... 4 filtered
    at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(
    ... 8 filtered
    at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(
    ... 4 filtered
    at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(
    ... 26 filtered
    at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(
    ... 23 filtered
    at java.util.concurrent.ThreadPoolExecutor.runWorker(
    at java.util.concurrent.ThreadPoolExecutor$
    at org.apache.tomcat.util.threads.TaskThread$

2 answers

Hi Gabriel,

On what type of Database is this Server running?


Database is MySql 5.6.37

Hi Gabriel,

I am having the same problem. Did you find a solution ?

Hi Evanna. Yes, I find a solution months ago. Im not exactly sure but i remember it was a user tables problem. take a look at this:

i think that was the starting point to solve my problem.

Sorry i didnt publish the solution when i found it.

Thanks Gabriel,

I'll look at this - I am only using an evaluation version right now so I tried de-install and re-install but didn't work. Need to figure out how to edit the H2 database now :(




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