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Hi I'm customer care manager .I have jira admin access.I want to monitor my service desk agents performance but im not able to access jira reports

harish15
harish February 1, 2017

Hi we are using JIRA for maintaining out service desk.We have 3 agents .I want to monitor my teams performance But i'm not able to access reports and i'm not able to view time to resolutions

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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February 1, 2017

You'll need to be an agent to get the full set of Service Desk functions.

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harish15
harish February 1, 2017

But @Nic Brough [Adaptavist]

The thing is I am the boss and I have three people working under me(who are JIRA agents) and I wish to submit their performance report to my senior management.

Is there any way i get to access the reports?

If not please tell what i should do?

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 1, 2017

Become an agent, so you can get the functions.

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