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When the option to enable the widget is greyed out it means that not all recommended settings were correctly set.
Please, go to Project settings > Customer permissions > Who can access the portal and send requests to IT Service Desk? > Anyone... > Save.
Then on the same page, you can click on "Change the Global settings" or you can find this page by going to Jira settings > Products > Configuration.
On this page you will allow the public signup:
- Can customers create their own accounts? > Yes, by signing up or sending a request.
- Can customers access and send requests from the help center without logging in? > Yes.
After that, check the widget page and try to enable it again.
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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