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Helpdesk Widget wont enable

I have setup the helpdesk widget but "Enable Widget" button wont allow selection (greyed out).

Any hints would be appreciated!

1 answer

0 votes

Hi Rodney,

Thank you for reaching out to Atlassian Community!
When the option to enable the widget is greyed out it means that not all recommended settings were correctly set.

Please, go to Project settings > Customer permissions > Who can access the portal and send requests to IT Service Desk? > Anyone... > Save.

Then on the same page, you can click on "Change the Global settings" or you can find this page by going to Jira settings > Products > Configuration.
On this page you will allow the public signup:
- Can customers create their own accounts? > Yes, by signing up or sending a request.
- Can customers access and send requests from the help center without logging in? > Yes.

After that, check the widget page and try to enable it again.


Your solution worked.

Thank you VERY much for your time and assistance. I value it!

Like Angélica Luz likes this

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