Helpdesk Tool

Shekhar Mishra April 19, 2019

We are looking for a helpdesk tool to manage our incidents raised by our users . Number of users would be 10-15 and the ticket count would be around 50-100 in a month. so i would like to know that how JIRA can help us in this, do we need local setup on our computers? or a server-client based setup would be helpful.

Please suggest as per my requirement.

 

Thanks

Shekhar

1 answer

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 19, 2019

You can either install Jira locally on-prem or host it in the cloud but in your case you might consider simply using Atlassian’s hosted Cloud service. Everything is done via browser, no client.

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